Software Maintenance Support Program

• Programmable Voice
  • Voice Elements Demo
    • Sample Solution Tutorials
      • ‘Getting Started’ Sample Solution
      • IVR with Transfer
      • Dialer
      • Speech Recognition Sample Solution
      • Faxing
      • Conferencing
      • Amazon Lex Chatbot
  • Activate your Cloud Services Production Account
  • Introduction to Using Voice Elements
    • Welcome to Voice Elements
    • System Requirements for Voice Elements Demo Samples
    • Start Coding Voice Elements
    • Voice Elements Platform
    • Voice Elements Platform Benchmarks
    • Benefits of Using Voice Elements Platform
    • Getting Started with Voice Elements
    • Why Should I Develop My Own Voice Application?
    • Free Telephony Software
    • Voice Elements Skeleton Project – C
    • Class Diagram
    • Logging in Voice Elements
    • What Are the Deployment Options for Voice Elements?
    • What Are the Different Connection Mode Options?
    • Licensing Questions
    • License Agreement
  • Introduction to Free Application Hosting
  • How To Build a Voice App in Under 10 Minutes (video)
  • Common Voice Elements Terms Explained
  • Common SIP Terms Explained
  • How do I
    • Add Additional Voice Resources
    • Add Service Dependencies
    • Build a T1 Crossover Cable
    • Compile for a 64 bit OS (for legacy versions prior to March 2010)
    • Connect to my SIP Carrier
    • Connect to the Inventive Labs Telephony Bank Service
    • Create a Conference Application Using C#
    • Create a New VE Server from an Existing VE Installation
    • Create a Simple IVR
    • Have a Voice Elements Application Accept all Calls Except One Number
    • Perform Music on Hold
    • Play a File
    • Use Play and Record
    • Record the Entire Length of a Call
    • RegisterDNIS()
    • Run Signed Versions of Voice Elements or HMP Elements
    • Set Up and Test Your SIP Registration
    • Set Up Global Tones with Sample Code
    • Setup QoS Settings in Windows
    • Use Multiple SIP Carriers
    • Use The Beep Detector
    • VAP Files
    • Write Outbound Dialer Applications in C#
  • FAQ
    • Why Am I Missing Digits
    • Why Do I Get Skipping or Jitter?
    • Why Do I Get the Error “Connection Refused”?
    • Why Does Voice Elements SIP Platform Time Out When Starting Up?
    • Why Doesn’t My Voice File Sound Clear?
    • What Does This Setting Do?
    • What is the Preferred Way to Handle Hangup Events?
    • How Many Concurrent Ports Can I Run?
    • What is a Code Example of ‘GetAllChannels()’?
    • What Hardware Do You Recommend For Voice Elements on a VM?
    • What Kind of Router Do You Recommend To Handle VoIP Traffic?
    • What’s Needed To Set Up a Click To Talk Account
    • Why Am I Getting the Wrong Call Progress Results Back?
    • Why Doesn’t HMP Elements Receive the Call That I Send It?
    • Why Does Call Progress Unexpectedly Return An Operator Intercept?
    • Where is CTI32?
  • HMP Elements
    • Beep Detector Strategies
    • Beep Detection Default Settings
    • Call Analysis Features
    • Conferencing Overview
    • Conferencing Settings
    • Configuration Settings – HMP Elements
    • Configure with AudioCodes Gateway (on TDM Equipment)
    • Installation with Voice Elements
    • Multiple SIP Carriers on HMP Elements
    • Router Configuration
    • Running in PCAP mode
    • Running Inside of a Virtual Machine
    • Secure Calls with SRTP or SIP TLS
    • Troubleshoot with Wireshark
    • International Dial Tones
    • Port Mirroring
    • How Come the Call I Place Does Not Work?
    • Positive Call Delivery – Destination Groups
    • Improving Speech Recognition Results
    • Transfers
    • QOS Settings for HMP Elements
    • Recording Calls Automatically
    • SIP Options in HMP Elements
    • Specifying embedded XML tags
    • Telephony Server Log – No Subscribers Found
    • Time a Message to Play to a Voice Mail System
  • Border Elements
    • Border Elements – Our Powerful Session Border Controller (SBC)
    • Setup Border Elements
    • Border Elements Configuration Website
    • Border Elements – Rule Procedure
  • WebRTC
    • WebRTC – Getting Started
    • How to Configure WebRTC
    • Call Center Phone
    • Load Balancing
    • Setting up Secure WebSockets
    • Creating Your Own Custom WebRTC Form
    • Test Voice Elements Platform On Your Own Machine Using WebRTC
    • Creating a Self Signed Certificate
    • Web-based ScreenPop
    • WebRTC Demos
  • PBX Elements
    • Configuring Yealink T19/T20 Phones
  • Mobile Elements Client
    • Mobile Elements Client
    • Mobile Elements Server Configuration
    • Placing Outbound Calls with Mobile Elements on iOS Device
    • Placing Outbound Calls with Mobile Elements on Android Device
    • Placing Outbound Calls with Mobile Elements on UWP Device
    • Receiving Inbound Calls with Mobile Elements on Android Device
    • Receiving Inbound Calls with Mobile Elements on UWP Device
  • Toolkits
    • Voice Elements Client Toolkit
    • Voice Elements Developer Toolkit
  • SIP
    • Resource Management
    • Setting the SIP Response Code to return when all your lines are busy
  • Speech Recognition
    • Speech Recognition in Voice Elements
    • Install Microsoft Speech Platform
    • Using the Microsoft Speech Platform
    • Test Speech Recognition with Voice Elements
    • Create Microsoft Speech Compatible Grammar Files
    • Create A Simple Speech Recognition Application
  • Text to Speech (TTS)
    • Using Text-To-Speech Voices
    • Test Microsoft Speech TTS with Voice Elements
    • Resolving Text to Speech Issues
    • What TTS Voices Do I Have Available?
    • Change from English to Spanish TTS
    • Dynamically Switch Between Different TTS Voices or Languages
  • Faxing
    • Faxing Tips and Tricks
    • Install Ghostscript for PDF To TIF functionality
  • Voice Elements Class Reference Library
  • Configuration
    • Firewall Configuration for SIP Trunking
    • Server General Application Behavior
    • Tips to Run High-Density Voice Elements-based Systems
    • Running Voice Elements Platform in a Virtual Machine
    • Troubleshooting Crosstalk
    • Troubleshooting using DebugView
    • Adding Link to Click To Talk Form
    • Setting up your Voice Elements Application for Redundancy
    • Yealink T19/T20 Phones
    • Setting up the Linksys SPA2102 with STUN / REGISTRATION to talk with Border Elements
    • Setting up X-Lite with STUN / REGISTRATION / RPORT to talk with Border elements
  • Encrypting your Application’s Connection to the Voice Elements Server
  • Understanding the Different Voice Resource Properties
  • Running Voice Elements Platform on Azure VM
  • VapMap Files
  • Release Notes
    • Voice Elements Client (Developer) – Release Notes
  • Support Policy
  • How To Build A Voice App
  • Install Your Application as a Service
• Premise Guide
  • Installing Voice Elements Premise Software
  • Using the Voice Elements Dashboard
  • Connect to Inventive Labs SIP Trunking
  • Connect to a Third Party SIP Carrier
  • Connect to your SIP based PBX or Gateway
  • Server Configuration
    • Hmp Elements Server Config File
    • Voice Elements Server Config File
  • Configuring Server General Application Behavior
  • Add or Change Usernames and Passwords
• Programmable SMS
  • SMS via REST API
  • Voice Elements SMS
  • Industry Update: 10DLC A2P Surcharges
  • Toll-Free Messaging Verification
  • 10DLC SMS Campaign Registration
  • Messaging Consent and Opt In Guidance
  • Messaging Regulatory Fees
• SIP Trunking
  • How to Port In Local Numbers
  • How to Port in Toll Free Numbers
  • Setting Up Inventive Labs’ SIP Service
  • How Do I Keep My Calls From Being Labeled as Spam?
• Voice Elements Teams Calling Plans
  • How To Set Up Your DNS Entry
  • Why You Need “Teams Service Admin” Role to set up your Account Users
  • What is the Microsoft “Teams Phone Standard” License (aka Phone System License)
  • Terms of Use
• Email Texting Product
  • Terms of Use
  • Email-Texting Product Description
• Software Maintenance Support Program
  • Support Program
  • Support Policy
• Customer Portal
  • Add and Return Phone Numbers
  • Manage SMS Campaigns
• Customer FAQs
• CTI32 Legacy Articles
  • CTI32
  • CTI32 Version V4.6 Release Notes
  • Understanding the CTI32 Service
  • CTI32.INI
  • Install CTI32 with HMP Elements
  • Installing HMP Elements with CTI32
  • The built-in CTI32 Database Access Class
  • Concurrent CTI32 Engines
  • Multiple SIP Registrations with CTI32
  • CTIPlayAndRecognizeWord
  • CTISetStdCspCallBack
  • Continuous Speech Processing (CSP)
  • CSP Voice Formats
  • CSPCB
  • NAT Assistant
  • Problems Dialing Out Over a PRI
  • RTF Logging 101
  • Use an Interactive Debugger with CTI32
  • Configure LumenVox with CTI32
  • Protocol Information For GlobalCall
  • Call Progress on Springware and Dialogic DNI Boards
  • Low Level and Legacy Telephony Configuration
  • Q.931 CauseCodes
  • Using the Built-In CTI32 Database Access Class